INTRODUCTION
Absolute of SA Ambulance Services is a “Partnership” with JAMAMS, LLC. and its subsidiaries providing private ambulance services capable of basic life support, advanced life support and mobile intensive care unit treatment for emergent and non-emergent transports. All ambulance units are stationed within metropolitan Floresville, Texas to provide optimum response times to the entire city. We are a Medicare/Medicaid certified provider and accept most private insurances. Our Offices are located at 107 Turner Lane, Floresville, Texas 78114.
HISTORY
Absolute of SA Ambulance Services, Inc. was founded in July 2008, by Jessie J. Davis, President/CEO, and Edward G. Davis, Vice President of Operations and Mark A. Gonzales, Vice President. The officers of Absolute of SA Ambulance believe leadership is the key to excellence. We are focused on improving the process, by informing our employees of potential problems and act promptly to correct problems. We also believe that fundamental change in culture and actions occur first at the top of the organization to which our open door policy builds trust, relationships, integrity and communication with all of our employees. The corporate officers are well experienced in their respective areas as well as in the private ambulance industry for which one would use a privately owned ambulance service.
ABSOLUTE OF SA FOUNDING PRINCIPLES
It doesn’t cost extra to care. Absolute of SA Ambulance is dedicated to professionalism and responsiveness, caring and compassion toward our patients, their families, health care professionals and this community. Our commitment to these principles allows us to give the highest quality service and still operate within a competitive fee structure. Because we are locally owned and operated, your health care tax dollars stay in Floresville, Texas contributing to the level of superior health care, education and research in our community. Because we service no other community or city, vehicles and personnel resources will never be pulled or utilized in other service areas, leaving inadequate service resources available for Wilson County residents and their needs.
ABSOLUTE OF SA MISSION STATEMENT
Our mission… To provide compassionate service to our patients, clients, community and one another through God’s grace.
We at Absolute of SA Ambulance are committed to the pursuit of excellence in all aspects of the health care industry. Absolute of SA Ambulance provides the highest quality of patient care and prompt response times. We provide emergent and non-emergent ambulance services to the medically ill or traumatized individuals who require skilled handling and transportation. Services are provided to and from nursing facilities, hospitals, clinics, doctor’s offices and private residences with compassion, responsiveness and sensitivity to all patients, their families and to all health care professionals. Our ambulance service operates 24 hours daily, seven days a week, to ensure clients have coverage year round.
Because a ready communications system is vital to our response capabilities and efficiency, our two-way radio system and emergency medical dispatchers operate 24 hours a day, seven days a week year round.
FLEET
We operate a fleet of four ambulances certified as BLS with Mobile Intensive Care Units capable (MICU). All vehicles are maintained routinely, as well as cleaned and sanitized daily. Our units are equipped to meet and exceed all local, state and federal safety and certification guidelines. The condition of our vehicles is as important as our service. We welcome requests to inspect our fleet at any given time.
PERSONNEL
Absolute of SA Ambulance employs 11 full-time and part-time employees. Our Emergency Medical Technicians (E.M.T.'s) are certified by the Texas Department of Health. Our ambulance personnel are certified EMT-Basic’s, EMT-Intermediate’s and EMT-Paramedic’s that ensure quality care in each ambulance. Each E.M.T. is an extension of our Medical Director. We provide standing medical protocols approved by our Medical Director that provide our E.M.T.’s with the guidelines they need to administer appropriate treatments for patients and their systems. Our entire staff is empathetic and tuned into each patient situation, state of being and needs. They are attentive and always willing to assist with whatever needed.
MEDICAL DIRECTOR
Our medical director is Jerome D. Kizzart, M.D. Dr. Kizzart’s responsibilities are to ensure the ability and competence of each emergency medical technician (E.M.T.). Dr. Friedrich is to authorize the E.M.T. to perform such duties that do not require the exercise of independent medical judgment. Establish telephone, radio or direct medical control and supervision of the E.M.T. Be responsible for appropriate medical records being maintained, including but not limited to information on transport forms, procedures performed, and medications administered by the E.M.T.
BUSINESS HOURS
Absolute of SA services are provided 24 hours a day, 7 days a week, year round. For Ambulance request call 210-678-9111 or toll free 1-888-393-8555.
Business office hours: 7:00 a.m. to 3:00 p.m. Monday through Friday (Excluding major holidays). Call 830-393-4721 for Administration Services or 830-393-4250 for Billing Services.
CUSTOMER SERVICE
Customer service is just as important as patient care. The ownership (Edward, Mark and Jessie) serves as the marketing team and focal point liaison for customer relations. Their primary role is to create and control quality customer service. We develop a personal relationship with the staff of contracted and non-contracted facilities. We ensure optimal transportation services were provided and to address client comments in a proactive manner. With ownership serving as the marketing staff, we then are never to far separated from our patients and clients, always ensuring that our clients know and feel their needs are addressed and that they truly are our number one concern.
We understand your need to have a reliable transportation service that can consistently offer efficient response times and compassionate care. We make every effort to ensure the patients, physicians, nurses, ward clerks, receptionists, and family members of our patients receive personal, friendly, and professional service that displays genuine concern for the ill and ensures every effort is made for their utmost comfort.
QUALITY ASSURANCE
Quality Assurance is the key to providing a high standard of care. Patient care and satisfaction are the #1 priority. All run sheets are turned over to the Clinical Coordinator for review on a daily basis to ensure E.M.T. skills are exemplary. Patient assessment, appropriateness of medical treatment, response and on scene times are a few examples of items reviewed daily to ensure patients received proper treatments and services. Any inadequacies require education and skills re-training. Our Quality Assurance Plan meets and exceeds the standards approved by the Texas Department of Health and is annually reviewed and updated as often as necessary.
STANDARD OF CARE
Our personnel are empowered to spontaneously think and respond to situations not covered by our protocols. E.M.T.’s are expected to follow established standards of emergency care or obtain direction from our medical director.
PROFESSIONAL DEVELOPMENT
At Absolute of SA Ambulance we strive to assist employees reach their potentials to improve job skills. Professional development is provided for all employees. We offer educational opportunities for career enhancement and promotions. We believe in more--each of our paramedics has 1000 to 2000 hours of actual classroom or intern training. Accordingly by law our E.M.T.’s are re-certified every four years and meet or exceed the continuing education criteria, with CPR (cardio-pulmonary resuscitation) classes and seminars. Specialized courses that cover the latest life support treatments, techniques and counseling keep our staff up-to-date and on the cutting edge of patient care. We provide free continuing education for our employees designed to enhance skills and service. Our courses are benchmarked on trends, skill training and other educational or company needs. Our ultimate goal is to build a strong workforce.
